Tech

Deliver Technical Support At Scale

Resolve questions related to troubleshooting, product releases, bugs, account & billing questions, and much more.

Leading Brands We're Helping

Tap Product & Technical Specialists

Recruit experienced product users, who also have technical expertise troubleshooting software applications, to contribute to your customer service organization.

Automate Repetitive
Technical Questions

Automatically serve continuously updated troubleshooting content, written by on-demand experts, to address frequently asked technical questions.

Deliver ROI
Outside the Contact Center

Resolve a wide range of questions before they reach the contact center, delivering a higher CSAT, faster response times, and lower cost per contact.

Microsoft Case Study