About

About Us

Directly is a pioneer in crowdsourced artificial intelligence for customer service.

We combine patented AI technology and thousands of on-demand experts to deliver world-class customer service that consumers love.

Companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by up to 20% while significantly reducing contact center volume and saving millions per year.

Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital.

Leadership

Mike de la Cruz

CEO
Former S/VP at SAP, HP, Siebel Systems, and Arago. Career in CRM/CX and AI-based solutions.

Jeff Patterson

Co-founder, VP PRODUCT
Formerly co-founded four venture-backed startups. All acquired, two by public companies. First to publish music on the web in ‘93.

Kristin Vines

VP People & Places
Former HR Executive at Intuit, Demandforce and Hispanic Scholarship Fund. Twenty-four years of experience in Human Resources.

Shaun Donnelly

General Manager
Former SVP Customer Success of Support.com. COO of IT support company. U.S. Navy nuclear submarine officer.

Scott Golubock

VP Engineering
Former Engineering Director at Epicentric and Vignette. Previously at Accenture.

Dave Phillips

VP Legal & Corp Dev
Former General Counsel at Sidecar, IGN, Napster, AOL Europe.

Investors

Directly is backed by leading venture firms including Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital.

Press

We’ve been covered extensively in top tier publications across the country. Read more on our press & awards page or by clicking any of the recent articles listed below.

Get in touch

Directly

333 Bryant Street #250
San Francisco, CA 94107
(800) 787-3176

Sales
sales@wxwtjx.com
(800) 787-3176 Ext. 6
Press

Joey Greenwald
marketing@wxwtjx.com